Figured I best give an update on my Carphone Warehouse Hell.
I have a BlackBerry again, although its a refurbished one with cosmetic damage, so nice one Carphone Warehouse!!!
Anyway, so the phone is in for repair, so I decided to Google Carphone Warehouse repairs, big mistake as I read about peoples experiences, I started to get pains in my stomach.
So the next day I got in contact with Carphone Warehouse, looking for an update and just trying to get the agreement made in store, given to me in writing, well Dave Larkin, the nice chap form the CEOs office, is off, so I end up speaking with Mark Harrison, not as helpful as Dave, as he basically said that the agreement I had made with Dave would not be honored or kept, so by now I am getting very very angry.
So I phone my network provider Orange and explain the situation to them, after which I get a call from Mark Harrision stating that the agreement will not be put in writing but that it will be kept, confidence inspiring, so I go back to Orange, who tell me to call OFCOM, and fill in the paper work for the small claims court, shortly after which, I get an email from Naill McPhee, stating that they had let me down and they would be replacing my BlackBerry tomorrow, success, well sort of.
The next day comes and I try to call the store to find out if it has arrived, only to get no answer, I spoke to a friend who works at HMV, just a little up the street from the store, and they are there, he said he tried calling the store, while stood in there and the phone was on silent, brilliant.
So I end up having to go into store, after firing off an angry email back to Mr. McPhee, and I get my replacement BlackBerry Bold, but its a refurb with cosmetic damage, so I am not at all happy with that, but I will use it and we shall see how that lasts, I am told it won’t last long at all, but if it goes wrong again, I won’t bother with Carphone Warehouse, they are incompetent and frankly as a company they lack integrity and seem to be in the frame of mind that the customer is never right!
I have posted my experiences with Carphone Warehouse on every mobile phone forum I could find and warned people not to go there.
But if you ever find yourself needing to sort a problem out with them, then join or start a Facebook group, shout it out loud on Twitter, they have people on there who claim that they can help, they don’t but they claim that they can, even tweeted me to say they would contact me but didn’t bother.
You need to go right to the top, so I suggest that you email the following people.
mcpheen@cpwplc.com
pearson@cpwplc.com
Dunstoc@cpwplc.com
Mcerlea@cpwplc.com
harrism11@cpwplc.com.
You can also call a few bods as well
Dave Larkin (CEOs Office) 01925556296
Mark Harrison (CEOs Office) 01772371180
Niall McPhee (Reverse Logistics Director) 01922434001 or 07713743331
Anita McErlean (Head of Customer Service) 07515034628.
Don’t give in, make sure they call you back, and most of all just make a lot of noise and refuse to go away.
A little bit relieved now and happy its off my chest!
Michael
